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OpenStatus openstatus

Subscriber Reference

Overview

Section titled “Overview”

A subscriber in OpenStatus is an entity (typically a user or an integration) that opts to receive real-time notifications and updates regarding incidents and status changes on a specific status page. Subscribers play a crucial role in maintaining transparent communication during service disruptions.

Key functions of subscribers:

  • Receive automated alerts when monitor statuses change or incidents are updated.
  • Stay informed about service health without actively monitoring the status page.
  • Choose preferred notification channels for receiving updates.

Subscription Process

Section titled “Subscription Process”

Users typically subscribe to a status page’s updates through a dedicated interface provided on the status page itself. The process involves:

  1. Inputting Contact Information: Providing an email address, phone number, or other contact details depending on the available notification channels.
  2. Opt-in Confirmation: Confirming their subscription, often through a verification link sent to the provided contact to prevent unwanted subscriptions.
  3. Channel Selection (Optional): Selecting which specific notification channels (e.g., email, SMS, Slack webhook) they wish to receive updates through, if multiple options are available.

Notification Types Received

Section titled “Notification Types Received”

Subscribers receive notifications for key events affecting the monitored services linked to the status page:

  • Incident Creation: When a new incident is detected and published.
  • Incident Updates: When status reports are published for an ongoing incident (e.g., status changes from investigating to identified, monitoring, or resolved).
  • Monitor Status Changes: Direct alerts for individual monitor status changes if configured to do so (less common for public subscribers).

Subscriber Management

Section titled “Subscriber Management”

Status page administrators can manage their subscriber lists, including:

  • Viewing Subscribers: Accessing a list of all active subscribers for a status page.
  • Adding/Removing Subscribers: Manually adding or removing subscribers.
  • Communication: Sending ad-hoc notifications to the subscriber list (if supported by the platform).
Section titled “Related resources”